How to Claim

We’ll guide you through the claim procedure.

This guide will ask you a concern and based upon your response reveal you another question or result.

Before you start, inspect if you’re eligible for JobSeeker Payment.

2: Do you have a JobSeeker Payment claim in development?

3: You can track your claim for JobSeeker Payment

You may need to supply supporting files to advance your claim.

We’ll let you know the result of your claim. We’ll send out a message to your myGov Inbox.

If you do not get electronic letters, we’ll send you a letter in the mail.

If you believe we’ve made an error you can ask us to review our decision.

We can assist if you’re in financial challenge or need unique support while we process your claim.

4: Are you declaring JobSeeker Payment for yourself?

5: Do you have a Nominee plan in place?

To declare on somebody else’s behalf you must be authorised.

The person you’re claiming for must nominate you to be their Centrelink Correspondence Nominee.

6: Adding a Candidate arrangement

You require to have a plan in location to declare on somebody else’s behalf.

The person you’re claiming for will require to begin the process. Read about how to add a Candidate plan utilizing your online account.

7: Do you wish to declare online?

The most convenient method is to claim online.

8: You can declare over the phone

If you can’t claim online, call us on the Centrelink Employment Services line.

You do not need to go to a service centre to make a claim. If you’re feeling unhealthy, or need to isolate yourself in the house, please don’t visit our service centres.

9: Do you have a myGov account?

10: Do you have a Centrelink Customer Reference Number (CRN)?

11: Create a myGov account and link Centrelink to claim

To claim a payment you require a myGov account linked to Centrelink. If you do not have a myGov account, it’s simple to produce one.

To link Centrelink you’ll require your Centrelink Customer Reference Number (CRN).

Go to myGov

12: job Link Centrelink with your CRN and make your claim

To claim a payment you require Centrelink linked to your myGov account. If you have a CRN you can connect Centrelink to your myGov account.

Follow these steps to link to Centrelink and make a claim.

1. In myGov, select View and link services.
2. Under Link a service discover Centrelink and select Link.
3. Select I have a CRN and follow the triggers to link Centrelink to your myGov account.
4. Select Centrelink from your linked services.
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Start.
7. Select Look For JobSeeker Payment then follow the prompts to complete your claim.

13: Create a myGov account and prove who you are to connect to Centrelink

To claim a payment you require a Centrelink online account linked to myGov. If you do not have a myGov account, it’s simple to create one.

Follow these actions.

1. Go to myGov and select Create an account.
2. Read the Regards to use. If you concur to the terms, choose I concur.
3. Enter your e-mail address, then confirm this address using a code we email to you. Your myGov account need to use an unique email address. You can’t utilize the exact same e-mail for another myGov account.
4. Enter your mobile number, if you have one. If you get in a number you’ll get a code sent to it each time you check in to your myGov account.
5. Create a password and 3 secret concerns and get in responses.
6. You’ve produced your myGov account, select Continue to myGov.

After you show who you are through myGov by going into some information about you, you’ll get a CRN. We’ll inspect if you already have a CRN or develop one and link Centrelink to your myGov account.

14: Prove who you are to connect Centrelink

1. In myGov, choose Continue from the Government assistance for Coronavirus alert.
2. Select I need a CRN.
3. Follow the triggers to enter your identity details.
4. Enter details from your Medicare card.
5. Enter some personal information and we’ll check them against our records.
6. We’ll connect Centrelink to your myGov account and you’ll then have a Centrelink online account.
7. You’ll need identity details from among these documents: – present Australian passport
– Australian birth certificate
– Australian citizenship certificate
– Australian visa.

You’ll likewise require identity information from among these documents:

– Australian motorist licence
– ImmiCard released by the Department of Home Affairs
– Australian Citizenship by Descent Certificate.

You can now start your claim for job a payment. Before you can send your claim, you’ll require to check out a service centre to finish our identity requirements. You’ll need to offer us an appropriate photo identity file along with any other documents we might request for.

If you can’t prove who you are online to get a CRN, call us on the Centrelink Employment Services Line.

15: How to claim after you develop your myGov account and link to Centrelink

16: Is your myGov account connected to Centrelink?

You need to link your myGov account to Centrelink to make your claim.

17: Do you have a Centrelink Customer Reference Number (CRN)?

If you don’t have one or can’t remember your Centrelink Customer Reference Number (CRN), select No.

18: Check in to myGov and prove who you are to link Centrelink

To declare a payment online, you’ll require to do both the following:

– link your Centrelink online account to myGov
– prove your identity to Centrelink.

You can do both of these with a strong Digital Identity.

myGovID is presently the only Digital Identity company that offers the strong level Digital Identity needed for Centrelink.

Download and utilize the myGovID app to get a strong level Digital Identity. You’ll need to enter your individual information, job information from your identity files and verify your photo.

Find out how to establish the myGovID app on the myGovID website.

Once you have a strong level Digital Identity, follow these actions to link Centrelink and prove your identity.

1. Sign in to myGov.
2. Select View and link services, then select Centrelink.
3. Give your consent to share your details with Centrelink.
4. Select No to Do you have or understand your CRN?
5. Select Begin in the Digital Identity (Recommended) box.
6. Connect your Digital Identity to myGov.
7. Enter other details about you.

If you can’t show your identity online, call us on the Centrelink Employment Services line.

19: How to declare after connecting Centrelink to your myGov

Once your Centrelink online account is linked to myGov, you can apply online.

1. Check in to myGov.
2. Select Make a claim or view declare status, then Make a claim.
3. Under Job Seekers select Start.
4. Select Get JobSeeker Payment then follow the prompts to finish your claim.

20: Check in to myGov and make a claim in Centrelink

If your Centrelink online account is connected to myGov, job you can use online.

To do this:

1. Sign in to myGov.
2. Select Make a claim or view claim status, then Make a claim.
3. Under Job Seekers select Begin.
4. Select Apply for JobSeeker Payment and follow the triggers to finish your claim.

We’ll tell you if you require to do anything else to finish your claim. We may ask you send supporting documents to submit your claim.

You can finish these steps up to 13 weeks before your scenarios alter. You can then submit your claim 14 days before your scenarios change. We’ll contact you to remind you to do this.

21: Sign in to myGov and link to Centrelink with your CRN to declare

To claim a payment you need a Centrelink online account linked to myGov. When you have a CRN we can create a Centrelink online account for you and link it to your myGov.

Follow these actions:

1. Check in to myGov.
2. Select View and link services, job then select Centrelink.
3. Select I have a CRN and follow the prompts to link Centrelink to your myGov account.
4. Select Centrelink from your linked .
5. Select Make a claim or view declare status, then Make a claim.
6. Under Job Seekers choose Get begun.
7. Select Request JobSeeker Payment and follow the prompts to finish your claim.

We’ll tell you if you need to do anything else to complete your claim. We may ask you for supporting documents to submit your claim.

22: After you declare by phone

We’ll contact you if we need more details.

We’ll send you a letter to let you understand your claim result. If your claim succeeds, we’ll let you understand:

– when you’ll get your first payment
– just how much you’ll get.

23: After you declare online

After you submit your claim online, you’ll get an invoice telling you:

– the ID number of your claim
– the date we estimate your claim will be total.

If your Centrelink online account is linked to myGov, check in now to track your claim online.

Sign in to myGov

You can also utilize the Express Plus Centrelink mobile app.

If you do not agree with our decision call us on the Centrelink Employment Services line. If you still do not concur, you can ask us to examine our choice.

To do your business with us, create a myGov account and link it to Centrelink.

You require to prove your identity before you declare a payment or service.

When you declare a payment or service, we’ll ask you for some files to support your claim.

If you or your partner quit working, or modification from full-time to casual work we’ll need an Employment Separation Certificate from you in some scenarios.

You can ask somebody to act for you with Medicare, Centrelink, job aged care or Child Support. You can authorise them to speak with us, update your information and get payments for you.