Claiming JobSeeker Payment (JSP) 001-19051501

This file describes how an individual can claim JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers should declare as soon as possible online through the Services Australia site.

To qualify for JSP an individual must:

– be of qualifying age for JSP
– satisfy Australian house requirements for JSP
– be unemployed, and
– looking for work and going to take part in activities that increase their opportunities of finding a job, or
– not able to work, study or try to find work due to medical condition, health problem or injury, or
– employed or studying complete time and are unable to carry out these due to a medical condition, illness or injury and have a task or study to go back to

If the consumer has actually indicated they are not able to work due to a short-term inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients declaring JSP

A DSP consumer whose payments have actually been suspended/ cancelled go back to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their income falls below the JSP earnings test cut-off

For instance, a self-employed DSP client is still working 30 hours per week, but their income has decreased. See Rates and Thresholds.

In all cases, examine if the client is qualified to have their DSP renewed before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP approximately 13 weeks before the first day of eligibility. On the day they become qualified they should provide their savings account balances, proof of income and work separation information.

Customers can start an early claim online. They will have the ability to complete Your individual details, Your circumstances and Your monetary information.

If making an early claim after a break in payment of 39 weeks or less, the client will have fewer concerns to address in the online claim.

Customers can not finish Review and Confirm, Next actions or send the claim online till within 14 days of being qualified for JSP. They will get a pointer alert 2 week before the eligibility date.

A detained person might lodge a claim approximately 3 weeks before release from prison. These claims are not considered early claims as the customer is certified but not payable when they declare.

Customers moving from a present earnings assistance payment can lodge an early claim as much as 28 days before the date of certification.

Online claims

Customers need to produce a myGov account and link their Centrelink online account to it.

Once the customer has connected their Centrelink online account to myGov, to begin an online claim for JSP they need to:

– indication in to myGov and access their linked Centrelink online account
– guarantee their personal information are appropriate. From the menu, choose the My information > Personal and contact details > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. For more info, see Claiming JSP online table in the Self-managed tab

Customers declaring or moving to JSP will see a lowered question set as part of their online claim if they are:

– currently in invoice of an income assistance payment, or
– have cancelled from payment in the last 52 weeks

Streamlined claims

In many cases, a task exists to the customer on their Centrelink online account homepage as much as 28 days prior to losing certification for their present payment.

The job will permit the client to undertake a structured claim procedure to submit a claim for somalibidders.com JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be utilized for customers deemed unable or inappropriate to finish an online claim or candidates. ACC should also be utilized in circumstances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC implies:

– the customer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer begin a claim which can then be completed by the customer in their Centrelink online account

Remote clients

If the client lives in a remote location and normally utilizes a representative, Remote Service Centre, or phone to do company and is unable or inappropriate to complete an online claim, the consumer should be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team provides specialised remote service for recognized remote clients.

The consumer must have:

– the remote sign revealing on the Customer Overview, or
– a property address in a remote location

To inspect the address is in a remote place:

– search the town name in Office Locator
– view the Towns Result List
– see the Remoteness column

Customers with nominee arrangements

Correspondence nominees can submit an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, offer an online claim first. If they decrease the online claim deal, a Service Officer should run Assisted Customer Claim (ACC) with the nominee.

If a nominee is declaring on behalf of a person, encourage the candidate to help the individual claim JSP using the person’s Centrelink online account. If the nominee is not able or reluctant to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some situations, it might not be reasonable for a client to complete all Required jobs prior to submitting their claim. These include exceptions when particular vulnerabilities exist, see Circumstances Change Monitor (CCM).

Moving to a Location of Prospects (MALEP)

Do not carry out any MALEP evaluations. The Department of Social Services (DSS) have paused all Moving to an Area of Lower Employment Prospects (MALEP) assessments.

If the client has moved address within the previous 26 weeks, Services Australia should figure out if they have actually minimized their employment potential customers by transferring to a brand-new place.

If this is the case, the Service Officer must investigate a possible MALEP work associated exemption duration.

Unemployed due to a voluntary act or misbehavior

If the customer has actually voluntarily left work or been dismissed due to misconduct in the 12 weeks prior to declaring, referall.us a joblessness failure or an Unemployment Non-Payment Period (UNPP) might have happened.

Do not create compliance action till the Employment Separation Certificate (SU1) (or equivalent) and/or supporting evidence is received to determine a non-compliance event has actually occurred.

See Unemployment due to a voluntary act or misconduct.

RapidConnect

Most task candidates undergo RapidConnect and are encouraged of their requirements or an exemption to RapidConnect during their Participation Interview at the Jobseeker Online Claim Appointment.

Job seekers who are qualified for a recommendation to a Workforce Australia or other expert service provider, will have an initial appointment scheduled during the Participation Interview. Attending this first service provider visit is called the task hunter’s RapidConnect requirement.

For the most part, meeting RapidConnect requirements will determine the start date of the job seeker’s income support payment. Note: this is subject to job hunters satisfying any waiting durations and qualification requirements.

Mutual commitment requirements

The Department of Employment and Workplace Relations (DEWR) will instantly refer new task hunters to the Workforce Australia online employment service. This excludes job hunters residing in Community Development Program (CDP) regions.

Higher rate of JSP for 55 years and over

Single client aged 55 years and over who have actually been receiving an earnings assistance payment or allowance for 9 or more constant months might be entitled to a higher rate of payment. The system will immediately calculate this and use the proper rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) data might provide to customers during their online claim. Employer details, name and ABN, will be provided to the customer if STP information is provided to the Australian Taxation Office (ATO) within 8 weeks prior to claim.

Customers will have the option to validate the employer within the claim. If a consumer verifies the company, once on payment, STP pre-filled income will be provided to the consumer when they report. If the consumer does not confirm the company, as soon as on payment, the STP company might present to the customer once again when they report.